Motor claim in 2 steps

You can file your claim instantly on our website or call our hotline at 8000 742.

Upon filing your claim, our customer service team will review your request and will send you a claim registration number which will be used for the next stages of your claim settlement.

You can check the status of your claim anytime through your personal account on our website, or call our hotline at 8000 742 for assistance.

You will need to upload 5 documents:
- Police report. To get the document, go to MOI Services→ Inquiries → Traffic inquiries → Traffic reports → Road accident report.
- Repair permit. To get the document, go to MOI Services → Inquiries → Traffic inquiries → Traffic reports → Vehicle repair permit.
- Qatar ID, Istimara, and driver's license from the Metrash app. You can find them in the Profile section.
You may also include photos of your damaged car, but this is optional.
Please note that we only accept documents downloaded from the specified services.

You can get your police report via Metrash in case of minor accidents, or by calling 999 in case of major damages or injuries.

In addition to your policy and Qatar ID details, you will need to upload your travel booking / itinerary, original invoices and bills and any reports or official written confirmations of a loss as applicable.

Claim filing is available 24/7, and we recommend filing your claim immediately or as soon as you can. Loss or damage to baggage in transit, passport loss and trip cancellation must be reported immediately. Medical expenses claims must be filed within 48 hours of admission for in-patient treatments outside of Qatar.