Claim personal accident

It's better to notify us as soon as possible when any issue occurs.

Yes, you can: personal accident insurance covers such events. You can learn more about terms and conditions from the policy wording. Just a reminder that a car accident personal benefit belongs only to the car insurance plans.

You can file a claim on our website, by chatting on WhatsApp, or by calling our hotline.
File a claim on the website
1. Open the Claim personal accident page.
2. Follow the instructions on the screen.
File a claim on WhatsApp
Start a chat and describe what happened in detail. Our support will provide you with instructions on your next steps.
File a claim by a call
Call our hotline at 8 000 742 and tell the operator what happened. Our support will provide you with instructions on your next steps.
If you have an emergency requiring in-patient hospital treatment, contact the 24-hour call center at +9714 382 3700 or +9714 317 8500.

To support your claim, you will need to upload:
• Evidence that proves the personal injury was caused by an accident.
• Permission to obtain medical reports or records from any doctor or medical consultant who has treated you.
The support team may ask you for more documents to help resolve your request faster.

It takes the support team 2 business days to process your personal accident claim and send you a claim number you can use to track its status.

You can track your claim status via WhatsApp or by calling our hotline.
Tracking claim status via WhatsApp
Start a chat and ask our agent about your claim status. They will help you with the next steps.
Tracking claim by a call
Call our hotline at 8 000 742 and provide the operator with your claim number.

No, there is no excess in the personal accident insurance.