It depends on the situation. If your baggage is lost or damaged, if you lose your passport or a traveling document, or if you need to cancel your trip, you should report these issues right away. For medical expenses, file a claim within 48 hours if you're admitted for treatment outside Qatar.
Can I claim a flight delay, lost luggage, or travel interruption due to sickness?
Yes, you can claim flight delay, lost luggage, travel interruption due to sickness, and other issues. The coverage list for outbound and inbound policies is different.
How can I claim a travel issue?
You can file a claim on our website, by chatting on WhatsApp, or by calling our hotline. File a claim on the website 1. Open the Claim travel issue page. 2. Follow the instructions on the screen. File a claim on WhatsApp Start a chat and describe what happened in detail. Our Support will provide you with instructions on your next steps. File a claim by a call Call our hotline at 8 000 742 and tell the operator what happened. Our Support will provide you with instructions on your next steps. If you have an emergency requiring in-patient hospital treatment, contact the 24-hour call center at +9714 382 3700 or +9714 317 8500.
What documents do I need to upload?
To support your claim, you will need to upload: • Valid QID. • Flight and accommodation booking confirmations and invoices. • Police report that details the nature, extent, and cause of loss or damage. • Photos, videos, or any other evidence of the accident. The support team may ask you for more documents to help resolve your request faster.
How can I get a police report?
You can get your police report via Metrash2 in case of minor accidents or by calling 999 in case of significant damages or injuries.
How long does it take you to process the travel claim?
It takes the support team 2 business days to process your travel claim and send you a claim number you can use to track its status.
Where can I track my claim status?
You can track your claim status via WhatsApp, or by calling our hotline. Tracking claim status via WhatsApp Start a chat and ask our agent about your claim status. They will help you with the next steps. Tracking claim by a call Call our hotline at 8 000 742 and provide the operator with your claim number.
