To track your car insurance claim, enter your claim number and the car owner ID on the damaged vehicle registration card (Istimara). Our system will provide real-time updates on the status of your claim. For other types of insurance policies, please contact our call center at 8 000 742 or chat with us on WhatsApp at 50000 742.
Which types of insurance can I track online?
Currently, our website allows you to track only car insurance claims online. To do so, you’ll need the claim number and the vehicle owner’s ID from the registration card. For other policies, please reach out to us via WhatsApp at 50000 742 or by calling 8000 742.
What information do I need to track my insurance claim?
To track your car insurance claim, you’ll need: Your claim number The damaged vehicle owner ID (as listed on the vehicle registration card) Ensure the details you enter are accurate, so you receive the latest updates. For other policies, please reach out to us via WhatsApp at 50000 742 or by calling 8000 742.
When should I file a claim?
It depends on the situation. If your baggage is lost or damaged, if you lose your passport or a traveling document, or if you need to cancel your trip, you should report these issues right away. For medical expenses, file a claim within 48 hours if you’re admitted for treatment outside Qatar. If you have an emergency requiring inpatient hospital treatment, contact the 24/7 call center at +9714 382 3700 or +9714 317 8500. You should file a claim for car insurance immediately after an accident or if your vehicle is damaged. Make sure to collect all necessary details, such as the road accident report and photos of the damage.
How can I get a police report?
You can get your police report via MOI portal (https://portal.moi.gov.qa/wps/portal/MOIInternet/services/inquiries) in case of minor accidents or by calling 999 in case of significant damages or injuries.
Can I use your website to get race track insurance coverage?
No, we don’t provide race track insurance.
Which QIC branches can I visit to ask about claims?
You can ask about QIC’s claims services at all our branches in Qatar, including our Head Office in West Bay (Doha) and other branches in Villaggio Mall, Landmark Mall, City Center Mall, Barwa Commercial Avenue, Ezdan Mall in Al Wakrah, Lulu Hypermarket in Al Gharafa, Lulu Al Messila, and Al Khor.
How long does it take you to process the claim?
If you provide all required documents, the claim will be registered immediatelly.
What documents do I need to upload?
It depends on the insurance you have. In most cases, to support your claim, you will need to upload: • Valid QID. • Police report that details the nature, extent, and cause of loss or damage. • Photos, videos, or any other evidence of the accident. The support team may ask you for more documents to help resolve your request faster.