With streamlined access to essential government services, the new Metrash app empowers users to manage everything — from Qatar ID renewal to traffic, security, and visa applications. This is the official app by the Ministry of Interior (MOI), launched to speed up processes such as submitting security complaints, filing car accident reports, and navigating the visa application. It was first introduced in December 2024, but became the only app for MOI services from March 2025, when the Metrash2 app was discontinued. Metrash is available for any citizen or resident with an active and valid Qatar ID card. 

In this guide, we’re going over key features that are making processes such as monitoring visa applications and obtaining certificates easier. 

The Traffic section speeds up traffic-related requests and services. In the Vehicles option, users can take a look at vehicle owner details, as well as transfer ownership and Istimara renewal options. 

Users also have the option to report accidents, snap photos, and submit a report of their car accident. In this section, they can also access license services (for renewing a driver’s license, for instance) and mortgage-related services for their vehicle. 

Manage all your travel essentials in one place within the Travel section. Here, you can apply for a Qatar return permit, which is a mandatory permit for Qatari residents who have spent more than six months in another country and want to return. 

Moreover, you can submit pre-registration for the Abu Samra border, which allows you to use a fast lane at the border. If you’re not a citizen but hold a residence permit, you can also check your leave status and any requirements related to vacation or leave in this section. 

The Residency section speeds up some of the residency processes, like filling out a residency application form.

In this section, users can also update their passports after renewal, check Qatar ID status, and report lost or damaged documents.

Qatar has taken its visa process digital, making it faster, smoother, and more accessible for everyone. Through the Visa section in the Metrash app, you can:

• Submit new visa applications

• Manage existing applications with options to update or cancel

• Track the status of your visa requests in real time by accessing the Visa inquiry printing

• Access Qatar Visa Center (QVC) services for biometric and medical appointments

The Delegation feature in the Metrash app allows users to assign and manage permissions for various personal and official tasks. This section helps people delegate responsibilities securely and conveniently.

For example, you can assign a relative to handle tasks on your behalf for a set period within Personal Delegation or grant temporary permission to a specific person to use or transport your vehicle. In addition, the Release Vehicle Delegate option allows owners of seized vehicles to delegate a person to receive the vehicle on their behalf once it’s released.

In the Metrash app, users can view, download, or print official digital certificates such as a traffic certificate, a national address certificate, a traveler transaction, etc. These certificates can be used for different processes in the country, including vehicle registration, visa extension, and residency permits. 

Simply go to the Certificates section on the home page to access the documents you need. Some of the docs you can download include: 

• Traffic Certificate: The driving license history and vehicle-related certificates (previous vehicles owned, first owner certificate, ownership transfer certificate…)

• Residency Certificate: Proof of residency or residence permit certificates, required for a family residence visa, a health card, or enrolling in schools

• National Address Certificate: A certificate that verifies a residential address in Qatar

• Visa Holder List: A report of visa holders under your sponsorship

• Travelers Transaction Report: Your travel history and related transaction details