So, You Got Into a Car Accident: What to Do Next

In Qatar, traffic laws and insurance procedures are clearly defined to ensure that accidents are handled efficiently and fairly. However, many drivers aren’t fully aware of their legal obligations or how to handle the entire insurance and reporting process.

We hope you never need this guide. But if you do, don’t panic! Knowing the proper steps can help you stay in control, reduce stress, and make the process smoother.

This guide breaks down how to report an accident in Qatar, ensuring you comply with Qatari regulations and successfully file your insurance claim.

Car accidents involving two drivers present at the scene can be classified as either minor or major. A minor accident has no injuries and minimal vehicle damage, while a major accident may involve injuries and significant damage requiring police intervention.

Examples of Minor Damage:

• Scratches or dents on the bumper or side panels;

• Broken side mirrors or minor damage to headlights;

• Paint transfer from another vehicle;

• Small cracks in the windshield that do not affect visibility.

Examples of Major Damage:

• Deployed airbags;

• Structural damage (crumpled hood, damaged chassis, misaligned wheels).

Step 1: Ensure you are safe 

You may be in shock at first, but take a deep breath. Accidents happen, and the best thing you can do is handle the situation calmly:

• Turn on hazard lights to warn other drivers;

• Check yourself and your passengers for injuries;

• Check on the other driver and ensure they are safe before engaging in the conversation;

• Call 999 immediately to report a major accident as requested by Qatar Traffic Law No. (19).
  
  

Step 2: Freeing the traffic

In case of a minor accident, move the vehicle to the side of the road to avoid blocking traffic. If you’re in a major accident, do not move the cars unless necessary for safety or instructed by the police.

Step 3: Communicate with the other driver

Stay calm and always be polite. Although emotions can be high, avoid raising your voice and getting into an argument:

• Don’t admit fault. Saying «I’m sorry» can be interpreted as accepting liability, which the police should determine. 

• If the other driver is aggressive, refuses to cooperate, or threatens you, stay inside your car and lock the doors. Don’t argue, just call 999 immediately and request police assistance.

Step 4: Report the accident

For minor accidents: 

If both drivers agree, you can use the Metrash app to report the accident. To use the app:

• Log into the Metrash app (available on iOS and Android);

• Select «Traffic Services» → «Accident Registration» and upload photos of the accident;

• Submit the report and receive an SMS with an accident file number.

If you cannot submit the report via the app or if there’s a dispute, call 999 to explain the situation. The police will usually dispatch an officer to the scene, but in some cases, they may ask you to visit the nearest traffic investigation office if feasible. Either way, make sure to follow their instructions and have these documents ready:

• Qatar ID or passport;

• Vehicle registration (Istimara renewal in Qatar can be done using the Metrash2 or on the MOI e-services portal);

• Valid driving license;

• Accident photos.

For major accidents:

• Always wait for the police to arrive;

• Once they arrive, provide your driver’s license, Istimara, and insurance details;

• The police will assess the accident and determine the responsibilities. 

Step 5: Get the Police Report

If you reported the accident via Metrash, you can download the police report from the app once it is processed. For accidents reported directly to the police, visit the Traffic Department after 24 to 48 hours to collect a printed copy. You can always check the status of your report on the MOI Qatar Accident Report Inquiry page.

Step 6: File the Insurance Claim

Follow the steps described by your insurer to file a claim. If you’re a QIC client, you can find the proper procedure at the car claim portal. The insurer will then guide you to an approved repair workshop.

A hit-and-run accident occurs when another driver causes an accident and flees the scene. Not a particularly pleasant experience, but keep calm — there’s a protocol to defend your budget. 

Step 1: Collect information

If possible, note the fleeing car’s license plate number, model, and color. You should try to get vehicle owner details. However, Doha is well-equipped with street cameras, and the Traffic Department will check them after your accident claim. 

Step 2: Report to the police Immediately

Report the accident in the Metrash app or file a report at the Traffic Department.

Step3: Get the police report and file insurance claims

Get the accident report and file your claim to your insurer. You can follow the steps described in the QIC claims portal to file a car claim. 

A parked car accident occurs when a stationary vehicle is hit, regardless of the owner’s presence. 

If you’re the one who’s hit another car, never leave without reporting. According to Qatari law, fleeing the scene of an accident is illegal and is punishable by up to 3 years in prison and fines of up to QAR 50,000.

If possible, wait for the owner or leave a note with your contact and insurance details. If you cannot locate the owner, report the accident via Metrash or the nearest police station. Submit the police report to your insurance provider and follow your insurer’s process. 

A single-vehicle accident involves only one car and may include hitting a fixed object or overturning.

Step 1: Ensure you are safe

If injured, call 999 for emergency assistance.

Step 2: Report the Incident

If public property (traffic signs, barriers …) is damaged, notify the police by going to the nearest police station.

Step 3: Check your insurance coverage

Some policies do not cover single-vehicle accidents unless explicitly stated. Contact your insurer to confirm your coverage and next steps. 

If the accident involves a rental vehicle, contact the rental company and Inform them immediately. They may handle the claims process. If you own a foreign license, ensure your international driving permit is valid and recognized in Qatar.